Responsible Gaming at Oddze Casino
At Oddze, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or emotional harm. We are committed to promoting safer gambling practices across every product we offer, and we have built a range of tools and policies to help you stay in control of your play. Here at Oddze Casino, we take our responsibility as a licensed operator seriously, and this page explains the measures we have put in place to support responsible gaming.
Our Commitment to Safer Gambling
We operate under E-gaming License No. ALSI-202411020-FI1, issued by the Anjouan Gaming Control Board, and we align our responsible gaming practices with the standards expected of a licensed operator. Our platform is designed to give you full visibility over your activity, spending, and time spent playing, so that you can make informed decisions about your gambling. We continuously review our tools and processes to ensure they reflect best practice in player protection.
Age Verification and Account Registration
We only accept players who are at least 18 years old, or the legal age of majority in their jurisdiction, whichever is higher. When you register, we require accurate personal information, and we may ask you to complete identity verification (KYC) before you can withdraw any winnings. If we discover that an account belongs to a minor, we will immediately close it, void any bonuses or winnings, and return only the net deposited funds where legally permitted.
- We verify age and identity documents before releasing withdrawals
- We restrict access from all territories listed in our Terms and Conditions
- We reserve the right to request further verification at any stage of your account activity
Tools to Help You Stay in Control
Our account settings include several tools designed to help you manage your gambling responsibly. You can access these directly through your Oddze login, whether you play on desktop, through the Oddze casino app, or via our mobile site. We encourage every player to review these options regularly.
- Deposit limits - you may set daily, weekly, or monthly caps on how much you deposit into your account
- Loss limits - we allow you to restrict the amount you are willing to lose over a chosen period
- Session time reminders - we can notify you after a set period of continuous play
- Temporary time-out - you may pause your account for a defined period, typically between 24 hours and 6 weeks
- Self-exclusion - you may request a longer-term or permanent exclusion from our services
Once you set a limit, we apply it immediately, and any reduction takes effect straight away. If you wish to increase a limit, we apply a cooling-off period before the change becomes active, to ensure the decision is made with a clear mind rather than in the moment.
Recognising the Signs of Problem Gambling
We want every player at Oddze Casino to recognise the early warning signs of gambling-related harm. If any of the following apply to you, we strongly encourage you to make use of our self-exclusion tools or seek external support:
- Spending more money or time gambling than you originally intended
- Chasing losses or depositing beyond your means
- Gambling to escape stress, anxiety, or other personal problems
- Neglecting work, relationships, or responsibilities because of gambling
- Borrowing money or selling possessions to fund gambling activity
- Feeling irritable, anxious, or unable to stop when you try to cut back
If you identify with any of these behaviours, we ask that you contact our support team so that we can discuss the options available to you, including limit-setting, time-outs, or self-exclusion.
Self-Exclusion and Account Closure
We offer self-exclusion periods ranging from six months up to a permanent exclusion from our services. Once you submit a self-exclusion request through the cashier area or by contacting us directly, we will close your account, remove you from marketing communications, and block access for the duration you select. We will not reopen a self-excluded account before the agreed period has expired, even if you later ask us to do so. We also reserve the right to close or restrict an account at our own discretion where we have concerns about a player's wellbeing, even without a formal request.
Please note that any inactive account not accessed for 12 consecutive months is treated as dormant, and we apply a monthly administrative fee of EUR 25, or the remaining balance if lower, until the balance reaches zero or you reactivate the account. We recommend reviewing your account status regularly through your Oddze Casino login.
Bonuses and Responsible Play
We design our promotions, including the Oddze bonus and Oddze no deposit bonus offers where available, to be transparent and clearly explained in our Terms and Conditions. We do not encourage players to chase bonuses beyond their financial means, and we remind you that all wagering requirements should be reviewed before opting into any Oddze Casino bonus. If you feel that promotional offers are influencing you to spend more than you intend, we encourage you to opt out of bonus communications directly from your account settings or by contacting our support team.
Restricted Access and Regulatory Safeguards
We do not permit real-money play or deposits from residents of a defined list of restricted countries, as set out in our Terms and Conditions. Where this policy is breached, we cannot guarantee the successful processing of withdrawals or refunds. We also apply provider-level restrictions on certain games and studios in specific jurisdictions, in line with our licensing obligations and the requirements of our game providers.
Support for Family Members
We understand that problem gambling affects not only the player but also their families and loved ones. If you are concerned about someone else's gambling behaviour, we encourage you to reach out to independent support organisations for guidance. While we cannot discuss another individual's account with you directly due to data protection obligations, we can accept requests to restrict access on behalf of a concerned third party where appropriate documentation is provided.
Where to Find Additional Help
We recommend the following independent organisations if you or someone you know needs further support with gambling-related issues:
- BeGambleAware - www.begambleaware.org
- GamCare - www.gamcare.org.uk
- Gamblers Anonymous - www.gamblersanonymous.org
- Gambling Therapy - www.gamblingtherapy.org
These organisations offer confidential advice, helplines, and support networks independent of our operation, and we encourage anyone struggling with their gambling habits to reach out to them without hesitation.
FAQ
How can I contact Oddze Casino for support?
Our support team is available 24/7 via live chat or email at support@oddze.com. Whether you reach us through the Oddze app, the Oddze Casino login page, or our website directly, we are here to help you keep your gambling safe, controlled, and enjoyable.
How do I set a limit or request a time-out?
If you have any questions about our responsible gaming tools, wish to set a limit, request a time-out, or begin the self-exclusion process, simply reach out to our support team through any of our available channels.
Can I start the self-exclusion process through support?
Yes, our team can guide you through the self-exclusion process directly, ensuring your account is closed and blocked for the duration you select.
Content updated: August 15, 2026